Last Updated: July 2026

Thank you for choosing to work with Conscious Corporate Collective, Inc. ("Conscious Collective," "we," "us"). These Terms of Service ("Terms") apply whenever you purchase from us — whether through a custom gifting project or directly through our online shop — and by placing an order, you agree to them. "You" means the business placing the order.

1. Who We Work With

Conscious Collective sells exclusively to businesses, not individual consumers. To place an order, you must be a registered business in Canada or the United States, ordering for business or commercial purposes (such as client appreciation, employee gifts, or event gifting).

2. How Orders Work

We offer two ways to order:

• Custom Projects — a curated gifting program built to your brief, typically with a 12-box minimum, sourced on demand from our vetted vendor network. We don't hold inventory; products are ordered from vendors once your project is confirmed.
• Shop Orders — direct purchases through our online store.

Sourcing & substitutions. Because we work with small, independent vendors rather than mass manufacturers, product availability can shift. If an item in your order becomes unavailable, we'll substitute it with a comparable item of equal or greater value and let you know before shipping.

Lead times. Estimated timelines are provided at proposal or checkout. Custom sourcing from small vendors means timelines are estimates, not guarantees — we'll flag it as early as possible if something is going to run long.

3. Payment

• Custom Projects over CAD $10,000: 60% deposit due upon signing, remaining balance due within 30 days of project completion.
• Custom Projects up to CAD$10,000: Full payment due upon order execution.
• Shop Orders: full payment due at checkout.

You're responsible for any applicable taxes. If payment isn't received when due, we may pause work on your project, charge interest on overdue amounts at the maximum rate allowed by law, and/or refer the account for collection.

4. Cancellations

Once a Custom Project is signed or a Shop Order is confirmed, it's final — we begin committing funds to vendors on your behalf right away, and our no-inventory model means we can't absorb the cost of a cancelled order. If you need to change quantities, timing, or details before we've placed vendor orders, contact us — we'll do what we reasonably can to accommodate it.

5. If Something Goes Wrong

We stand behind what we deliver:

• Damaged goods or a quality issue with a vendor product: report it within 14 days of delivery and we'll replace the item or refund that portion of your order.
• Late delivery: we'll provide a refund reflecting the impact of the delay, or a discount toward a future project, at your choice.
• Claims reported after 14 days from delivery will be treated as accepted and satisfactory.

Beyond the remedies above, our total liability for any order is capped at the amount you paid for that order. We're not liable for indirect losses — like a client's own lost business, missed event, or reputational impact — arising from an issue with your order. Products are sourced from independent third-party vendors; we curate and vet them, but the vendor remains responsible for their product's safety, quality, and compliance with applicable law.

6. Working Directly With Our Vendors

Part of what we offer is the relationship and vetting work behind our vendor network. If you're introduced to a vendor through Conscious Collective, we ask that you continue to order that vendor's products through us rather than contacting them directly for future orders.

7. Your Brand Materials & Our Content

If you provide a logo, brand colours, or other materials for your project, you're granting us a limited license to use them solely to produce and fulfill your order (e.g., on story cards or branded packaging). You retain ownership of your own materials.

Photos, descriptions, and story content we create for your project are ours, and we may showcase completed projects — including your company name — in our marketing and portfolio. If you'd rather we didn't, just let us know and we'll leave you out of it.

8. Your Information

We collect the information needed to fulfill your order, including recipient shipping addresses when you're sending gifts directly to individuals. We use that information only to complete your order and related service communications — we don't sell it. Full detail is in our Privacy Policy.

9. Ending the Relationship

We may decline or discontinue service to any client for any reason, including for non-payment or a breach of these Terms. You may stop ordering from us at any time; any amounts already owed remain due.

10. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable within it. Any disputes not resolved directly will be handled in the courts of Ontario.

11. Changes to These Terms

We may update these Terms as our business evolves. The version in effect at the time you place an order is the one that applies to it.